FAQ

Frequently asked questions

General

How do I know which treatment is right for me?

Start with our treatment finder or book a skin consultation. Your therapist will assess your skin and goals and recommend a plan.

Should I book a consultation first?

If you are new to treatments or considering peels, a consultation is a good starting point. For maintenance facials, brows or lashes you can book directly.

How often should I book treatments?

Every four to six weeks suits most skin, though your therapist will tailor this to your goals.

Before your visit

What should I do before my appointment?

Arrive with clean skin where possible, avoid strong actives for 48 hours and let us know about any recent treatments or medications.

Aftercare

Can I wear makeup after a facial?

We recommend leaving skin bare for the rest of the day so it can settle, then returning to your usual routine.

Red Light Therapy

Does red light therapy have downtime?

No. Sessions are non-invasive and you can return to your day immediately afterwards. Results vary between individuals.

Gift Cards

Can I purchase gift cards online?

Yes. Gift cards can be purchased online and sent digitally to your recipient on a date you choose.

Bookings

What is your cancellation policy?

Please give at least 24 hours notice to change or cancel. Late cancellations and no-shows may forfeit the deposit.

Visiting

Where are you located?

Level 1, 82 Oxford Street, Paddington NSW 2021, a short walk from Oxford Street buses.

Is parking available?

Metered street parking is available on surrounding streets and there is a public car park two minutes away.

Payments

What payment methods do you accept?

We accept all major cards and digital wallets in studio, and card payments online.

Shop

Can I buy products without booking a treatment?

Yes. Our retail range is available to everyone, whether or not you have an appointment.